Refund policy

Try the app free for 30 days before paying — that is the best way to be sure it works with your provider and devices. If you pay and it still does not work for you, we refund you.

Full refund within 7 days

• Ask within 7 days of the payment and we refund the full amount, if the app does not work for you (for example it will not play your provider’s streams on your device).
• Problems caused by your IPTV provider’s service (channels down, expired provider subscription) are outside the app, but tell us anyway — we will help check.
• A second refund for the same device or code is at our discretion.

How to ask

1. Use the contact form or email support@hooksha.mirqaa.com.
2. Include your activation code or the order number from the receipt, and a line on what went wrong.

What happens next

• We reply within 2 working days. InstaPay payments require verification against the actual received transfer. Approved refunds are sent by the administrator as a manual bank transfer to the verified sender; marking an order refunded does not itself move money. We confirm the destination and timing with you. Do not send passwords or OTPs.
• If your receipt identifies a historical Paymob card payment, its refund is handled separately through the card processor; bank processing times may vary.
• When the refund is made, the activation code is stopped on all its devices.
• After 7 days, payments are not refundable, except where the law requires it or the app stopped working because of us.

There is no automatic renewal, so there is nothing to cancel: if you do not pay again, the subscription simply ends at its date.